Terms & Conditions

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.Estimated shipping times:North America: 3-7 business daysEurope: 5-10 business daysI’ll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Exchanges & Returns

I gladly accept exchanges and cancellations. 

Contact me within: 3 days of delivery.

Ship items back within: 7 days of delivery.  

Request a cancellation within: 1 hour of purchase . We don’t accept returns.  But please contact us if you have any problems with your order.

The following items can’t be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We will only use your shipping & billing address and contact information:

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)
  • Share marketing information

Refund Policy

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pleasantrunfarmscandle.com and send your item to: Crafters Playhouse, LLC, 45581 DENDY Trace, Fairburn GA 30213 United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Crafters Playhouse, LLC, 5581 Dendy Trace, Fairburn GA 30213, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.